FAQs

Find quick answers about orders, payments and delivery.

Orders & Account

Do I need to create a member account?

No. You can explore our website, add items to your basket and place orders with guest checkout. A member account gives you these benefits:

  • Special discounts and benefits for loyal customers.
  • A faster shopping process.
  • Saved delivery addresses.
  • All your previous orders in one place.
  • The option to check your order status before it ships.
What if I forget my password?

Click "Forgot your password?" on the login page, enter your email address and click "Reset password". We will email you instructions to create a new password.

How can I update my shipping or billing address?

Log in and open "My Account". There you can edit and save your details for future orders, and also change your password.

How do I order online?

Click on the item you like, select the size and colour, and click "Add to cart". Then click "Checkout", enter your delivery details (with a valid mobile number and email), choose a payment option and click "Place order".

How do I know if my order is placed?

After you place your order, you will receive a confirmation email with your order summary and order number. If you don't receive this email, the order was not placed.

Why does an item in my cart now say it is unavailable?

Adding items to your cart doesn't reserve them; items stay available to everyone until checkout. If an item becomes unavailable, please remove it from your cart.

Can I cancel my order?

You can change or remove items in your cart at any time while shopping. Once an order is confirmed, it can't be changed or cancelled before dispatch.

Payment

How can I pay on your site?
How secure are my card and personal details?
What currency do you use?

Shipping & Delivery

How long will my order take to arrive?
Which courier services do you use?
What if I am not available when my order is delivered?
How do I check my delivery status?