Return & Exchange

Return & Exchange Policy

At FAUVE, we strive to ensure that you love every item you purchase from us. However, if for any reason you are not completely satisfied with your order, we are here to help make the return or exchange process as smooth as possible.

Returns

We accept returns within 14 days of your purchase, provided that the items are unused, unwashed, and in their original packaging with all tags attached. Please note that returns are only applicable for items purchased at full price. Any items bought during a sale or promotion are not eligible for return.

To initiate a return, kindly contact our customer support team at [insert email] or use the return form on our website. Once we receive your request, we will guide you through the return process and provide you with further instructions.

Please note:

  • Shipping fees for returns are non-refundable.
  • We recommend using a trackable shipping service to ensure the safe return of your item.
  • Any items that do not meet the above criteria will not be eligible for return and will be sent back to the customer.

Exchanges

If you wish to exchange an item for a different size or color, we are happy to offer exchanges within 14 days of purchase. The item must meet the same conditions mentioned above (unused, unwashed, in original packaging, with all tags intact).

To process an exchange, please contact our customer support team. Exchanges are subject to stock availability, and we will notify you if the desired item is out of stock. If the requested item is not available, we will issue a store credit for future purchases.

Non-Returnable Items

Certain items are not eligible for returns or exchanges for hygiene reasons, including:

  • Accessories
  • Intimate wear (e.g., undershirts, undergarments)
  • Custom or made-to-order items

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order. We will work quickly to resolve the issue by offering a replacement or a full refund. Please provide photos of the damaged or incorrect item for verification.